F.A.Q.

For Rosanna Cattolico, customer happiness is our priority. We are here to assist you at any time during the purchasing process on our website.
Here are some answers to common questions.
But if you still need help, feel free to contact us on WhatsApp or send us an e-mail at info@rosannacattolico.it We are always ready to lend a hand!

Orders

Certainly! Send your request to info@rosannacattolico.it, and we will respond as soon as possible.

Yes, all products for sale on Rosanna Cattolico are covered by the Legal Warranty of Conformity, as per the European Directive 1999/44/EC. This warranty protects you in case the products you purchased have conformity defects. The legal duration is 24 months from the date of purchase.

However, it’s important to know that the warranty does not cover defects or damages caused by accidents, misuse, or normal wear and tear. Don’t worry about needing a specific document for the warranty; it is automatic under the law.

Send an e-mail to info@rosannacattolico.it and inquire. Let’s see what we can do!

No, it’s not mandatory to register to make purchases on rosannacattolico.it, but we recommend doing so. This way, you can access exclusive sections and services reserved for our customers.

It’s simple! Find the product you want, click “Add to Cart” and then follow the instructions at the time of payment. Remember that you’ll need to enter your details to complete the order.
Important: Please note that there might be an additional verification step for security, such as a double confirmation with your bank, to ensure everything is safe.

You can find the terms of sale on our website under “Terms and Conditions of Sale“

Once you have paid, you cannot change the order. However, remember that when it arrives, you have 15 days to change your mind and return it. But please be aware that custom or personalized jewelry cannot be returned; they are made specifically for you!

You can use PayPal, Credit Card, or a Bank Transfer. It’s your choice!

Don’t worry! Buying from us is 100% secure. Your data is safe and encrypted.

How do I use Promotional Discount Codes?
If you have a Promotional Code, enter it in the designated box in your cart and then click “Add” It will save you some money!

If everything goes smoothly, you will receive a confirmation e-mail within a day. If you don’t see it, check your spam folder or contact us.

Shipping

Yes, all our shipments are insured. You can shop with confidence knowing that your jewelry will be protected during transit.

Typically, your package will arrive within 24-48 hours after we have processed the order. However, it should arrive within a maximum of five working days from the moment you place the order. If you live in Calabria, Sicily, islands, or in slightly more remote areas, it may take an extra day. These delivery times are estimates and may vary, especially during special promotions or holidays. Oh, and if you purchase during sales or promotions, it may take a bit longer, around 10-15 working days. Some products, like custom-made jewelry, might not be immediately ready for shipment.
The delivery will be made upon the completion of the product and from a minimum of 15 days to a maximum of 30 working days. If it’s really urgent, write to us on WhatsApp or send us an e-mail at info@rosannacattolico.it We are here for you, always ready to lend a hand!

As soon as we ship, you will receive an e-mail or SMS notification so you can track everything. And if you want to check right away, click the “Track My Order” button in the footer menu (at the bottom of the page).

No problem! You can speak directly with the courier, or if you prefer, contact us on WhatsApp or send us an e-mail at info@rosannacattolico.it

If you’re not at home when the courier arrives, don’t worry! They will leave a notice, and you can simply call the courier’s branch to arrange a new delivery.

Returns and Withdrawal

You can change your mind and cancel the purchase within 15 days from receiving the product. Just send us written notice that you want to withdraw (check the “Terms and Conditions of Sale” for more details).

Check the “Terms and Conditions of Sale” section on our website; you’;ll find all the information about the Right of Withdrawal there.

Yes, custom-made or personalized jewelry cannot be returned, as they are created specifically for you.

If you change your mind, you can return the item within 15 days of receiving it. Just remember to send us a written message informing us of your decision (read the “Terms and Conditions of Sale” for details). But please be aware that custom or personalized jewelry cannot be returned; they are made specifically for you!